Shipping policy
Shipping Policy for Onyx Growth Limited
Website: wayofjesus.co
Contact: support@wayofjesus.co
At Onyx Growth Limited, we aim to deliver your order safely, quickly, and transparently. This Shipping Policy outlines where we ship, how long it takes, what it costs, and how we handle any issues such as delays or lost parcels.
1. Shipping Destinations
We currently ship to:
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United States
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Canada
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United Kingdom
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Australia
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New Zealand
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Germany
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France
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Singapore
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Thailand
If your country is not listed at checkout, please email support@wayofjesus.co to check if we can arrange delivery.
2. Shipping Methods & Delivery Times
Standard Shipping
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Estimated delivery: 7 to 12 business days
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Cost: Calculated at checkout based on item weight and destination
Express Shipping (where available)
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Estimated delivery: 2 to 5 business days
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Cost: Calculated at checkout
Note: Shipping time does not include processing time. Delays may occur due to customs or local carriers.
3. Processing Time
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Orders are processed within 1 to 2 business days after payment is confirmed
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Orders placed on weekends or public holidays are processed the next working day
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking activity to begin showing.
5. Customs & Duties
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United States: No extra duties or taxes
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Other countries: You are responsible for any import duties or taxes imposed by your local customs office
Please review your country’s import regulations before placing an order.
6. Lost, Damaged, or Undelivered Orders
If your package is delayed, lost, or arrives damaged, contact us within 7 days of the expected delivery date at support@wayofjesus.co. Be sure to include:
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Your order number
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A description of the issue
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Photos, if applicable
We will investigate and offer a replacement or refund, depending on the situation.
7. Address Accuracy
You are responsible for entering the correct shipping address.
We cannot offer replacements or refunds for orders shipped to incorrect addresses unless the error was made by us.
8. Contact Us
Questions about your shipment?
Our team is here to help.
Email: support@wayofjesus.co
Phone: +44 7418 325053